doubleTwist Support

Hello Randy Westover. Did you check your iTunes to see if it's updating the XML? https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/ The iTunes...

Hello, Thanks for the feedback. We appreciate it. Multi-level sorting has been suggested by other users so we are evaluating it for the future roadmap. Feedback like yours helps us to prioritize ou...

Hello, I'm sorry that you're experiencing issues with indexing your cloud account. Please see this help page for more information on how CloudPlayer indexes music files. https://www.doubletwist.com...

Hello. Thanks for your interest in TwistPass! 1. All edits present in the CloudPlayer database will be backed up and restored to any device that's using the same account. 2 & 3. Album/artist artwor...

Hello Michael Mussato. At this time, CloudPlayer does not support remote artwork files but it's something that users have requested so it's something that we're looking into for the future. Feedbac...

Hello Omer Nevo. Please check your email for more information. Thanks!

Hello. There's currently bookmarking for songs but not for playlists. I will forward your suggestion to the product manager for consideration in future updates.

Hello, I'm sorry that you're experiencing issues with indexing your cloud account. Please see this help page for more information on how CloudPlayer indexes music files. https://www.doubletwist.com...

Hello David, we also got your email on this subject. CloudPlayer is reliant on the cloud provider to provide information on available files. So if an older revision of the file is being indexed, it...

Hello Daniel. In the Download Manager, there should be an error message stating what went wrong when CloudPlayer tried to download a song from your cloud account. https://www.doubletwist.com/help/q...