doubleTwist Support

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Activity overview

Latest activity by doubleTwist Support
  • doubleTwist Support commented,

    Official comment

    Hello, Thank you for the report. A few other users have reported this issue so the QA/Dev team is investigating. I will attach your case to the QA/Dev ticket opened for this problem. Our apologies ...

  • doubleTwist Support commented,

    Official comment

    Hello. Have you tried force-stopping the app? Please see this help page for more information on how CloudPlayer indexes music files and how to access the log file. https://www.doubletwist.com/help/...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the feedback. We appreciate it. Additional features and changes have been suggested by other users so we are evaluating all of the suggestions for the future roadmap.

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the feedback. We appreciate it. Currently only song ratings are supported but a few users have requested support for album ratings so it's something we're looking into for the fut...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the feedback. We appreciate it. At this time there is no way to show the play counts for items but changes to the user interface have been suggested by other users so we are evalu...

  • doubleTwist Support commented,

    Official comment

      Hello, Thanks for the feedback. We appreciate it. Additional features and changes have been suggested by other users so we are evaluating all of the suggestions for the future roadmap.

  • doubleTwist Support commented,

    Official comment

    Hello. Our apps are designed to build a music library from the metadata so all songs with empty album information is assigned "Unknown Album". If you do not want to include them in the music librar...

  • doubleTwist Support commented,

    Official comment

    Hello. We don't datamine our user's data. We are using the account information to backup the playlists. If you don't need the playlist backup option, you don't need to login.

  • doubleTwist Support commented,

    Official comment

    Hello. What problem are you seeing with the offline cache feature? Are you getting an error during the download? https://www.doubletwist.com/help/question/how-do-i-download-songs-for-offline-playba...

  • doubleTwist Support commented,

    Official comment

    Hello. There appears to be an issue with the Red/Blue themes. The QA/Dev team is investigating. For now, please switch to the Light/Dark/Black theme. Our apologies for the inconvenience.