Lots of songs not syncing
I am having trouble loading/syncing many of my songs from Google Drive. I do a rescan and I just get a "getting list of media files" that does nothing and then Cloudplayer quits. I'm at a loss as to what to do from here. I've tried what was recommended from the help articles but that hasn't fixed anything.
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Official comment
Hello,
I'm sorry that you're experiencing issues with indexing your cloud account.
Please see this help page for more information on how CloudPlayer indexes music files.
If the error entries indicate that it's not duplicates or network errors causing the missing items, please try a rescan by using the "Scan Cloud Storage" option. Then if the problem is still occurring, please send us a set of logs from your device.
1. Rescan by using "Scan Cloud Storage". Verify the same problem is occurring.
2. Go into CloudPlayer Settings.
3. Scroll down to select "Send Log Files" and tap "OK".
4. Enter "CloudPlayer 24133" in the description text and tap "Send Logs" to email the logs to us.(You can ignore the automated request for more information that our server generates when the log files are received.)
Thanks.
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The log was huge so this is just a small sample of it:
2020.10.20 16:33:21.533 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1253ms for Spor - Dreadnought.mp3
2020.10.20 16:33:21.614 DEBUG [MediaLibraryService] MediaLibraryService - importing: Spor - The Eyes Have It.mp3
2020.10.20 16:33:22.027 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:22.027 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72714
2020.10.20 16:33:22.513 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:22.514 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73179
2020.10.20 16:33:22.840 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1226ms for Spor - The Eyes Have It.mp3
2020.10.20 16:33:22.922 DEBUG [MediaLibraryService] MediaLibraryService - importing: Spor - Lose It.mp3
2020.10.20 16:33:23.032 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:23.033 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73181
2020.10.20 16:33:23.462 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:23.463 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73183
2020.10.20 16:33:23.852 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:23.852 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73186
2020.10.20 16:33:23.933 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1010ms for Spor - Lose It.mp3
2020.10.20 16:33:23.995 DEBUG [MediaLibraryService] MediaLibraryService - importing: 02-spor-stoppit.mp3
2020.10.20 16:33:24.332 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:24.350 DEBUG [ArtworkService] ArtworkService - processPendingMedia: 12 items
2020.10.20 16:33:24.351 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72708
2020.10.20 16:33:24.992 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:24.993 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72711
2020.10.20 16:33:25.180 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1185ms for 02-spor-stoppit.mp3
2020.10.20 16:33:25.260 DEBUG [MediaLibraryService] MediaLibraryService - importing: 01-spor-clarets_march.mp3
2020.10.20 16:33:25.387 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:25.388 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72712
2020.10.20 16:33:25.851 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:25.851 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72714
2020.10.20 16:33:26.250 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:26.250 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73179
2020.10.20 16:33:26.300 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1040ms for 01-spor-clarets_march.mp3
2020.10.20 16:33:26.344 DEBUG [MediaLibraryService] MediaLibraryService - importing: 04. Spor - Pacifica (Kito & Reija Remix).mp3
2020.10.20 16:33:26.771 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:26.771 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73181
2020.10.20 16:33:27.206 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:27.206 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73183
2020.10.20 16:33:27.708 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:27.709 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73186
2020.10.20 16:33:27.784 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1440ms for 04. Spor - Pacifica (Kito & Reija Remix).mp3
2020.10.20 16:33:27.810 DEBUG [MediaLibraryService] MediaLibraryService - importing: 01. Spor - Pacifica (Vocal Mix).mp3
2020.10.20 16:33:28.164 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:28.164 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73693
2020.10.20 16:33:28.167 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73694
2020.10.20 16:33:28.174 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73695
2020.10.20 16:33:28.176 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=73696
2020.10.20 16:33:28.188 DEBUG [ArtworkService] ArtworkService - processPendingMedia: 12 items
2020.10.20 16:33:28.189 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72708
2020.10.20 16:33:28.612 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
2020.10.20 16:33:28.612 DEBUG [ArtworkService] ArtworkService - processPendingMedia: mediaId=72711
2020.10.20 16:33:28.891 DEBUG [MediaLibraryService] MediaLibraryService - setDataSource took 1081ms for 01. Spor - Pacifica (Vocal Mix).mp3
2020.10.20 16:33:28.946 DEBUG [MediaLibraryService] MediaLibraryService - importing: 02. Spor - Pacifica (Instrumental Mix).mp3
2020.10.20 16:33:29.094 ERROR [ArtworkService] ArtworkUtils - failed to decode artwork
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