Missing music

Dave Wendt

October 17, 2020 17:55

I have 23k songs on my 1 drive, only 5352 songs are showing in cloud player, I understand some are duplicate but this is a hard get gap

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• Official comment

  

  doubleTwist Support

  October 20, 2020 10:00

  Hello,

  I'm sorry that you're experiencing issues with indexing your cloud account.

  Please see this help page for more information on how CloudPlayer indexes music files.

  https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

  If the error entries indicate that it's not duplicates or network errors causing the missing items, please try a rescan by using the "Scan Cloud Storage" option. Then if the problem is still occurring, please send us a set of logs from your device (more details in the email that we just sent to you).
• 

  Saulius Vitartas

  November 07, 2020 18:46

  check file names. I found, that player has problems, if there are long file names.

  Also, avoid dots in file names.

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