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Missing music

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2 comments

  • Official comment
    doubleTwist Support

    Hello,

    I'm sorry that you're experiencing issues with indexing your cloud account.

    Please see this help page for more information on how CloudPlayer indexes music files.

    https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

    If the error entries indicate that it's not duplicates or network errors causing the missing items, please try a rescan by using the "Scan Cloud Storage" option. Then if the problem is still occurring, please send us a set of logs from your device (more details in the email that we just sent to you).

  • Saulius Vitartas

    check file names. I found, that player has problems, if there are long file names.

    Also, avoid dots in file names.

    0

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