Skip to main content



1 comment

  • Official comment
    doubleTwist Support


    I'm sorry that you're experiencing issues with artwork. That doesn't sound like normal behavior at all.

    During first launch, our app will try and extract artwork from all music files. If no embedded artwork is found, our app will then attempt an online lookup. If no suitable matches are found, then no artwork will be used. You should have been able to use the "Edit Artwork..." option to select from alternate online matches as well as selecting artwork from your Gallery.

    But it sounds like something odd is happening on your device. We've sent you an email with instructions on how to send us a log for further analysis.

Please sign in to leave a comment.