doubleTwist Support

Hello, Do you have a lot of duplicate songs? Our apps has a duplication filter so it will skip a file if it detects that it's a duplicate. This detection is based on metadata so it's best to have c...

Hello, We haven't seen this issue during testing but it's possible it's device specific. Have you tried rebooting your device? If after a reboot, this problem persists, please send us a log package...

Hello, Thanks for the links. That's a help page for an older version of doubleTwist Player, which used an older Android API. (To reduce confusion, I've asked the web team to remove that page since ...

Hello, Unfortunately this isn't currently possible. However, you can set a default start screen in Settings. Thanks.  

Hello, Thanks for the feedback. We appreciate it. The ability to control syncing on the Android device is still being considered. We are working on a major update to AirSync so this may be included...

Hello Eric, I'm sorry that you're experiencing problems with playback. If you are able to reproduce this issue, please follow the steps above to send us a log file as this will help us troubleshoot.

Hello, The only headset control settings are for auto-play. Those are in the Playback section. It's 4 items above the Bookmark Threshold setting in your screenshot. Thanks.  

Hello, That isn't an option we've added in our apps so it appears to be an enhancement specific to the device. Thanks.  

Hello, Are you using the same file format for all of your songs? MP3? AAC/M4A? WMA? Which version of CloudPlayer are you using? Please send us a log file from your device after reproducing the prob...

Hello, Thanks for the report. I will forward to the QA/Dev team for further analysis.