Music stops after a couple of songs

Comments

3 comments

  • Official comment
    doubleTwist Support

    Hello,

    Are you using the same file format for all of your songs? MP3? AAC/M4A? WMA?

    Which version of CloudPlayer are you using? Please send us a log file from your device after reproducing the problem.

    1. Reproduce the issue.
    2. Then immediately go into CloudPlayer Settings.
    3. Scroll down to select "Send Log Files" and tap "OK".
    4. Enter "DT Issue 20190429a" in the description text and tap "Send Logs" to email the logs to us.

    (You can ignore the automated request for more information that our server generates when the log files are received.)

     

     

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  • Eric Jones

    I have same problem, very annoying it used to work absolutely perfectly. Now it will not play more that 3 songs without freezing mid song or seconds into the song.

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  • doubleTwist Support

    Hello Eric,

    I'm sorry that you're experiencing problems with playback.

    If you are able to reproduce this issue, please follow the steps above to send us a log file as this will help us troubleshoot.

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