doubleTwist Support

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Activity overview

Latest activity by doubleTwist Support
  • doubleTwist Support commented,

    Hello, Thank you for the screenshot. We are working on a big update to AirSync to address various issues but since it's close to a complete rewrite, it will take some time. Since the syncing still ...

  • doubleTwist Support commented,

    Hello, Another user reported that an accessibility related problem is causing problems for our Sync application. Please check the Accessibility Permissions under Mac settings to see if there is a c...

  • doubleTwist Support commented,

    Hello, Thanks for the update. Another possibility is that the Last.fm is being disabled because of Doze. Here are some 3rd party help pages on how to check power optimization settings for apps. htt...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the report. A few users have reported issues but we haven't been able to reproduce so it may be triggered by very specific circumstances only. Are you using the official Last.fm a...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the report. Please check to see if your device settings is disabling our app because of power optimization settings. Here are some 3rd party help pages on how to check this settin...

  • doubleTwist Support commented,

    Hello, Thank you for the screenshots, I've forwarded them to the QA/Dev team for further analysis. If you would like to reset, here are some help pages on how to do so on your Android and Mac. http...

  • doubleTwist Support commented,

    Hello Jesse, Edit the metadata genre to be one of the following and the Podcast controls will be used so you can change playback speed. PodcastPodcastsAudiobookAudiobooksBookBooksSpokenBook & S...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the feedback, we appreciate it. Additional podcast improvements have been suggested by other users so we are evaluating all of the suggestions for the future roadmap. I'll forward...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the feedback. We appreciate it. Additional podcast improvements have been suggested by other users so we are evaluating all of the suggestions for the future roadmap. Feedback lik...

  • doubleTwist Support commented,

    Hello, I'm sorry that your'e still experiencing problems with our Mac OS X Sync application. Are you able to start the sync process before the app crashes? After a crash, please run the doubleTwist...