doubleTwist Support

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Activity overview

Latest activity by doubleTwist Support
  • doubleTwist Support commented,

    Official comment

    Hello. CloudPlayer will try to import any .m3u playlist found on the cloud account. Unfortunately there isn't a way to disable this behavior but I will forward your question to the product manager ...

  • doubleTwist Support commented,

    Official comment

    Hello. Are you referring to the 3 default auto-playlists ("Recently Added", "Most Played", and "Top Rated") found in the app? Or are you trying to sync a new playlist from your PC iTunes to your de...

  • doubleTwist Support commented,

    Official comment

    Hello, Here's a help page on playlist syncing. https://www.doubletwist.com/help/question/troubleshooting-playlist-syncing/ If you continue to experience problem, please check your email for additio...

  • doubleTwist Support commented,

    Official comment

    Hello. I'm sorry that you're experiencing problems with unlocking Pro. Please download the app only from the Google Play Store as that is the only public repository that we upload our apps to. http...

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for the report. A few other users have reported this issue so the QA/Dev team is investigating. Our apologies for the inconvenience.

  • doubleTwist Support commented,

    Official comment

    Hello, We haven't seen this issue during testing. If you are able to reproduce, please send us a log package. We've send an email with instructions.

  • doubleTwist Support commented,

    Official comment

    Hello. We have gotten your log files and it appears Microsoft is limiting access to your account. Please wait a few hours before attempting to access your OneDrive account again.

  • doubleTwist Support commented,

    Official comment

    Hello. We have not seen this issue during testing but if you can reproduce, please send us log files and we can analyze further. An email has been sent with more details.

  • doubleTwist Support commented,

    Hello, Thank you for the additional feedback, I will forward them to the product manager and QA/Dev team.

  • doubleTwist Support commented,

    Official comment

    Hello, Thanks for using CloudPlayer. I will try and address some of your questions. 1. After extracting metadata during the initial scan, CloudPlayer does not import changes to the metadata for a g...