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Android Widget Failing to Launch App



  • Official comment
    doubleTwist Support


    What device are you using? What version of Android? Did you recently update the device? The widget hasn't changed recently so perhaps it's a temporary issue? Have you tried reinstalling the widget?


  • Ashley

    I tried uninstalling/reinstalling the widgets. I'm using a Samsung s10 running the most recent update (Android 10), which I've had since September. I've also noticed the app closing (as in the music stops playing until I reopen the app). Perhaps it's a related issue?
    I'm going to try to change my battery saving settings.
    It's weird that it's only just started as I haven't updated the Android software in some time.

  • Ashley

    Sorry! I might have just found the issue.
    Doubletwist had been added to the list of apps to not be allowed to run in the background.
    To fix go to:
    Settings > Device Care > Battery > App power management > Sleeping apps
    Remove doubletwist from this menu and add it to:
    Settings > Device Care > Battery > App power management > Apps that won't be put to sleep

    I've switched it and the widget seems to be working as usual.

  • doubleTwist Support

    Hello Ashley,

    Thanks for the update on your situation and the fix needed!


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