First check to make sure you haven't accidentally turned on the Downloaded Only option in the CloudPlayer Nav Drawer (the sliding menu).
If Downloaded Only is OFF but you still don't see some of your cloud files, CloudPlayer may have skipped importing them. CloudPlayer has built-in deduplication logic, meaning it won't import cloud tracks if it detects duplicate tracks already present on your phone's memory or SD card. To change this, set "Local Media Auto-import" to OFF in the Settings. This will force CloudPlayer to import all of your cloud tracks.
Notes for Advanced Users
CloudPlayer may also skip files if there was some type of hardware or network error. A log of skipped files is kept in the CloudPlayer log located either in internal storage or the SD card, depending on the CloudPlayer "Storage:" setting.
The latest log will be named "cloudPlayer.0.0.log" while older logs will be numbered higher. (e.g. "cloudPlayer.1.0.log", "cloudPlayer.2.0.log", etc.)
When using a file manager that shows full paths and when "Storage:" is set to "Internal", navigate to:
When "Storage:" is set to "MicroSD", the path will vary because Android can use a random identifier when formatting the SD card. But the format will typically be "XXXX-XXXX". For example, on a device where Android uses 9AEC-131A as the SD card identifier the full path would be:
The log files are text files and can be viewed in any text editor. When using a file manager, selecting the log file should automatically prompt for the app to be used to open the log file. (Note: The steps will vary from file manager app to file manager app.)
There will be a log entry for each file that was not indexed due to filtering or errors. Entries will also be made if there was incomplete metadata for a file. Other entries may include a playback log and casting debugging information.
If the file being skipped is a duplicate of an entry already in the library database, the entry will look like this:
2016.06.22 00:27:23.539 DEBUG [NGMediaProvider] NGMediaProvider - skipping duplicate from GoogleDrive: signature=cb3526eddc47ef202e70a9689a3c1a29, fileName=01 - The Healing Room.mp3
If the file is being skipped is because of a hardware or networking problem, the error message will vary but may contain "IllegalStateException" or "I/O error".
2016.06.22 16:55:14.707 DEBUG [NGMediaProvider] NGMediaProvider - error getting metadata: 10 - Mr. Moustache.mp3 java.lang.IllegalStateException: I/O error
For files skipped due to hardware or networking problems, another attempt will be made during the next scan. You can force a cloud scan by using the "Scan Cloud Storage" option in CloudPlayer Settings.
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