doubleTwist Support

Hello, I'm sorry but I do not understand Spanish so I had to use Google Translate. Thanks for the feedback. We appreciate it. Support for lyrics has been suggested by other users so we are evaluati...

Hello, Thanks for your interest in CloudPlayer. Currently there are two listings in the Play Store for our CloudPlayer app. 1. A free version with a 30-day trial period. After the trial expires, th...

Hello, Thanks for the feedback. We appreciate it. Additional podcast customization options have been suggested by other users so we are evaluating all of the suggestions for the future roadmap. Fee...

Hello, The "Repeat" option is available in the Now Playing screen. https://www.doubletwist.com/help/question/now-playing-screen-in-cloudplayer-doubletwist-pro-v3/#H

Hello, We haven't had any reports of problems with the Media Scanner from other users. If the Media Scanner skips a song (either due to duplicate detection or if there was a problem extracting meta...

Hello, Thanks of the log files. The log entries don't contain any errors but does contain a number of skipped entries due to duplicate detection. For example: 2019.05.05 15:01:53.667 DEBUG [MediaLi...

Hello, CloudPlayer does not store any files outside the Android app folder. ~/Android/data/com.doubleTwist.cloudPlayerPro/ Perhaps that "CloudBase" folder was created by a different app than ours?

Hello, Thanks for the additional information. There is an odd database error in the logs so hopefully the QA/Dev team will be able to track down the cause of the issue and resolve it in an update. ...

Hello, A notification should appear when the media scanner is active. If after a manual scan, the songs are still not index, please send us a log package from your device. 1. Verify that "Scan Loca...

Hello, Thank you for the report and log files. I've forwarded the logs to the QA/Dev team for further analysis. How often does this problem occur? Does the problem persists if you restart your devi...