Can't Fine iTunes Library on First Launch - Non Standard iTunes Location - Windows 10
This is an absolute awesome application! I had an old iPod mini die finally and decided to investigate how I might get iTunes onto my Android phone and I couldn't be more pleased with the outcome!
Unfortunately, because I had "non standard" location for my iTunes library (because it is backed up on Google Drive) I had quite a bit of difficulty getting started with this.
When I first loaded the software on my PC it of course did not recognize my iTunes. So I uninstalled and reinstalled with no luck. Then, I found these two articles:
#1 -- https://support.doubletwist.com/hc/en-us/articles/115002314791-Preparing-iTunes-for-doubleTwist-Sync
#2 -- https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/
From #1 - My iTunes was setup to share the XML file however I did have some other XML files floating around so I renamed all of them...still no luck.
I then came across article #2 and I tried deleting the "DTMediaLibrary.sqlite3"& "DTMediaLibrary.sqlite3-journal" files. But still had the problem....but then found this...
#3--https://support.doubletwist.com/hc/en-us/community/posts/360059863291-Sync-can-t-find-library-
So, I update the path of this item as instructed in the user.config file:
<iTunesXmlFilePath>C:\Users\MY SPECIFIC PATH\iTunes Music Library.xml</iTunesXmlFilePath>
It still did not work. Then I realized, my XML file is named iTunes Library.xml and does NOT have the word MUSIC in it!
So I changed it to this:
<iTunesXmlFilePath>C:\Users\MY SPECIFIC PATH\iTunes Library.xml</iTunesXmlFilePath>
But I STILL had problems.....so, I started from scratch.
I uninstalled and reinstalled software...corrected the user.config file and still no luck.
So, here was the final solution:
- Uninstall the software;
- Go to C:\Users\MY-USER-NAME\AppData\Local and find the folder "doubleTwist Corporation"
- Delete the "doubleTwist Corporation" folder (it's not removed during uninstall and i think some left overs were still confusing things)
- Re-install software and Launch the program but close it immediately;
- Go back to C:\Users\MY-USER-ACCOUNT\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Data\LONG-FOLDER-NAME
- Edit the user.config file to have the proper path and name for my iTunes library (from article #3)
- Launched the software and voila! It works!
So for those who have non standard iTunes file locations or have a different name than "iTunes Music Library" on their iTunes XML file, I would suggest doing this before connecting your device:
- Search for all other iTunes library XML files and rename them (Article #1);
- Open iTunes and ensure the Sharing iTunes XML file is checked (Article #1);
- Install the desktop software and launch the program;
- Connect your device;
- If the iTunes library and playlists are not found (you get an image like the one on the right in this picture), close the desktop software program immediately (i.e. Quit DoubleTwist);
- Change the iTunes Library path and file name in the config.user file as needed per Article #3;
- Launch the software.
Hope this helps other folks avoid some of the shenanigans I went through before I understood how to set that alternate iTunes path and filename.
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