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Sync can't find library.



  • Official comment
    doubleTwist Support


    The iTunes library location is stored in the user.config file, which is in the same folder as the library database.

    Here's a help page on how to access that location quickly.

    It's a XML text file so you can use any text editor (like Notepad) to view/edit. The path to the iTunes library is located in the middle of the file. Here's the entry from one of my test machines.

    <iTunesXmlFilePath>C:\Users\dt\Music\iTunes\iTunes Music Library.xml</iTunesXmlFilePath>

    Edit the path to your iTunes XML file and see if that helps in locating your iTunes library.

  • Marc B


    I did a manual edit of the path to the iTunes library and xml file in user.config. The xml file name needed to be changed also; from 'iTunes Music Library.xml' to 'iTunes Library.xml'. Did Apple sneak that one in recently?

    Saved the file, restarted Sync, and BAM! Library found, loaded, and synchronizing.

    Don't know why  Sync didn't start iTunes when I deleted the Doubletwist Corporation folder previously.

    Thanks for the help.

  • Marc B


    Just a follow-up on iTunes not starting when Sync can't find the library xml.

    Does Sync use iTunes Helper? I just realized that I had it disabled in the Startup settings.



  • doubleTwist Support


    Thanks for the update and I"m glad that the import is now working.

    I'm not sure if iTunes Helper is needed or not. I'll have to check with the QA/Dev team.


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