Android 11 compatibility with platinum version
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Official comment
Hello. We are currently trying to push an update to CloudPlayer Platinum but unfortunately Google hasn't approved the update. This is very frustrating but common problem with the Play Store's automated approval process. We are trying to reach out to other contacts to resolve this issue.
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Thanks! Is there any way to be notified when will be available?
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Also, does purchasing it unlock the upgrade of the regular app? So I would not have to download the separate platinum version?
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Any updates on this? With Google Music shutting down, we were really excited about this app and both bought the platinum version. Now with the new Android 11 app, anytime we play a song, our phones flash and lock randomly and we have to lock it and unlock it a few times before it works again. Please please please help. Can we help? Can we contact someone at Google we can contact to get them to approve the update??
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Unfortunately Google is still refusing to approve the update. We are trying to escalate the issue but so far, Google has been unresponsive. :(
Until this update gets approved, you can dismiss the new media controls introduced in Android 11 and this crash should no longer occur.0 -
Can you please tell me what you mean by "dismiss the new media controls"?
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Hello. Google left a crashing bug in the new Android 11 media controls and our app is triggering the bug. To avoid the bug, you can disable or dismiss the media controls from the notification shade. You can also change this behavior in Settings. Here's an AndroidCentral article with more information: https://www.androidcentral.com/how-use-new-media-controls-android-11
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I have had the same problem but only with certain tracks. I start playing them and the screen goes black, flashes part of the desktop briefly then shuts down and reboots into the bootloader (I think) giving me options to "Try Again" or "Factory Data Reset". I am on Android 11, Pixel 4xl and streaming from Onedrive.
I have disabled all Notifications for Cloudplayer and currently it appears to be working OK.
Is there any update on the fix?Thanks
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Hello Andrew Packer - As mentioned earlier, Google is holding up the update so we are trying to contact an actual human at Google to resolve this problem but haven't been successful yet.
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