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CloudPlayer keeps scanning Google Drive but finds nothing

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2 comments

  • Official comment
    doubleTwist Support

    Hello,

    I'm sorry that you're experiencing issues with indexing your cloud account.

    Please see this help page for more information on how CloudPlayer indexes music files.

    https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

    If the error entries indicate that it's not duplicates or network errors causing the missing items, please try a rescan by using the "Scan Cloud Storage" option. Then if the problem is still occurring, please send us a set of logs from your device. We will send you an email with more information on how to do so.

  • Kris Luyckx

    There is no error, it just keeps scanning forever and finds nothing. The same folder on OneDrive is found and indexed without any issues.

    0

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