upgrading to doubletwist pro corrupted most of the music on my phone

David Bradshaw

May 26, 2020 20:13

This wasn't a sync. I paid for the pro version and 3/4 of the songs just stopped working. There's no rhyme or reason as to which ones. Some I paid for, some I ripped from youtube. Some from the same album as ones that still play. I would like to find a fix to this because sorting out which ones are broken and replacing them is a huge job. No I don't use the cloud service. Is that the only way to make this work in the future?

0

• Official comment

  

  doubleTwist Support

  May 28, 2020 08:45

  Hello,

  Thanks for your purchase of doubleTwist Pro. Upgrading would not have affected any of your files. Please reproduce the problem and then send us a log package for further analysis. An email has been sent with more details.

   

Please sign in to leave a comment.