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Showing OneDrive as 100% full and not updating

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3 comments

  • Official comment
    doubleTwist Support

    What changes did you make to your files? Did you update the metadata or move/rename folders?

    Currently metadata changes are not detected due to limitations of the OneDrive API. We're investigating possible workarounds to this limitation for a future update.

    Our apologies for the inconvenience.

  • Jess Page

    I changed some metadata, and also added some new files. Nothing's updating at all.

    0
  • doubleTwist Support

    The changed metadata will not be detected but any new files should be.

    Please see this help page for more information on how CloudPlayer indexes music files.

    https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

    If the error entries indicate that it's not duplicates or network errors causing the missing items, please try a rescan by using the "Scan Cloud Storage" option. Then if the problem is still occurring, please send us a set of logs from your device.

    1. Rescan by using "Scan Cloud Storage". Verify the same problem is occurring.
    2. Go into CloudPlayer Settings.
    3. Scroll down to select "Send Log Files" and tap "OK".
    4. Enter "CloudPlayer 22663" in the description text and tap "Send Logs" to email the logs to us.

    (You can ignore the automated request for more information that our server generates when the log files are received.)

    0

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