Syncing nothing

M Smith

February 06, 2020 23:18

I use iTunes on my computer as a media file player but I store my media files on my external harddrive and manage them myself, manually. However, I can't figure out how to get doubleTwist to recognize where it is or sync anything. It recognizes my android phone and my external harddrive as devices, the harddrive seemingly as the primary one.

How do I get doubleTwist to work??

0

• Official comment

  

  doubleTwist Support

  February 08, 2020 05:10

  Hello,

  I'm sorry that you're experiencing problems with syncing.

  Our application uses the XML file to import information from iTunes so please check that your iTunes is updating the XML file.

  https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

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