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  • Official comment
    doubleTwist Support

    Hello,

    I'm sorry that you're experiencing problems with syncing. Are you getting any errors during the sync?

    Here is a step by step guide to syncing along with some troubleshooting tips.

    https://www.doubletwist.com/help/question/guide-to-syncing

    I've generated a ticket for your case so if after trying the troubleshooting steps, you are still seeing these sync problems, please send us the doubleTwist log files using the case email reference.

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