Falla con la aplicación

jasson paez

January 07, 2020 17:11

Buen día Últimamente he ecolocóstado presentando falla con la aplicación que no sincroniza la música de Google drive con los datos activos, se queda cargando y pasa a la siguiente canción y no reproduce ninguna canción está falla es eventualmente pero muy incómoda y colocó Magic radio y funciona super bien, entonces les pido que me ayuden Gracias

0

• Official comment

  

  doubleTwist Support

  January 08, 2020 09:47

  Hello,

  I'm sorry but I do not understand Spanish so I had to use Google Translate.
  
  Please see this help page for more information on how CloudPlayer indexes and plays music files.

  https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

  The dedicated CloudPlayer log will have entries for both indexing and playback errors. If you encounter a playback error, please send us a set of logs immediately from your device.

  1. Reproduce the error.
  2. Go into CloudPlayer Settings.
  3. Scroll down to select "Send Log Files" and tap "OK".
  4. Enter "CloudPlayer 21808" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)
  
  

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