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  • Official comment
    doubleTwist Support

    Hello,

    I'm sorry but I do not understand Spanish so I had to use Google Translate.

    Please see this help page for more information on how CloudPlayer indexes and plays music files.

    https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

    The dedicated CloudPlayer log will have entries for both indexing and playback errors. If you encounter a playback error, please send us a set of logs immediately from your device.

    1. Reproduce the error.
    2. Go into CloudPlayer Settings.
    3. Scroll down to select "Send Log Files" and tap "OK".
    4. Enter "CloudPlayer 21808" in the description text and tap "Send Logs" to email the logs to us.

    (You can ignore the automated request for more information that our server generates when the log files are received.)

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