Sync not functioning

Andy Burdon

January 08, 2020 11:17

Hi There

Using Android ( Galaxy S8)

had to clean up internal storage and accidentally wiped out doubletwist files

Tried to re sync, but to no avail

purchased Air Sync app

Purchase Doubletwist Pro

Re loaded Doubletwist Sync to Laptop

Set it to sync itunes ( on laptop ) - Nothing 

I have already checked the share XML files tickbox in preferences

Any ideas?

txs

AndyB

 

0

• Official comment

  

  doubleTwist Support

  January 10, 2020 01:16

  Hello,

  I'm sorry that you're experiencing problems with syncing.

  What errors or problems are you seeing during the sync?

  Here is a step by step guide to syncing along with some troubleshooting tips.

  https://www.doubletwist.com/help/question/guide-to-syncing

  If you continue to experience problems, instructions for sending log files have been emailed to you.

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