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  • Official comment
    doubleTwist Support


    Is this for doubleTwist Player or CloudPlayer? What happens when you try to play a song? Do you get an error message? If this problem is persisting, please reproduce the problem and send us a log package.

    1. Reproduce the issue.
    2. Then immediately go into doubleTwist Settings.
    3. Scroll down to select "Send Log Files" and tap "OK".
    4. Enter "doubleTwist 21554" in the description text and tap "Send Logs" to email the logs to us.

    (You can ignore the automated request for more information that our server generates when the log files are received.)

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