Album art and Artist photo disappearing

Simon Neale

October 01, 2019 08:36

Love the app, being able to play my OneDrive music. At first my Album art and Artist photos showed no problems, but they've now disappeared! I've tried updating the library, and even uninstalled and reinstalled the app. The library updates no problems, the art shows. Then after a day they're gone again! All relevant permissions are granted on my phone. But I keeps doing it! Any way to stop this happening?

0

• Official comment

  

  doubleTwist Support

  October 02, 2019 23:16

  Hello Simon,

  If this problem persists, please send us a log file immediately.

  1. When the problem happens again, immediately go into CloudPlayer Settings.
  2. Scroll down to select "Send Log Files" and tap "OK".
  3. Enter "CloudPlayer 21013" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)

Please sign in to leave a comment.