Custom Lockscreen inconsistent

Michael Liu

July 26, 2019 18:33

So I've been using Cloud Player for a couple of months now, and only now have I realized I can't get the custom lock screen to show up the majority of the time (as the first time I've seen it was this morning). I'm not sure what I did to get it to show up, but it is no longer visible again. Has anyone else run into this problem or have a fix?

0

• Official comment

  

  doubleTwist Support

  July 29, 2019 08:27

  Hello,

  Thanks for the report. We haven't seen this issue during test but if you can reproduce, please send us a log file and we can analyze further.

  1. Reproduce the problem.
  2. Then immediately go into CloudPlayer Settings.
  3. Scroll down to select "Send Log Files" and tap "OK".
  4. Enter "CloudPlayer 20464" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)

  Thanks.

   

Please sign in to leave a comment.