Music Skipping

Jeremiah

August 02, 2019 01:33

Is anybody having any problems with music skipping? I have noticed its always the same songs skipping at the certain times. For example, the song 2Pac - 2 Live and Die in LA will always skip at 2:47 or something like that. Other songs at certain times, etc. So it must be something with the song right? However the same file plays fine on my PC and Ipod. For reference the files are on an SD card, and I have all my files in the same format, MP3. Anyone know what the problem could be? Also some songs that didnt skip before skip now sometimes too.

0

• Official comment

  

  doubleTwist Support

  August 02, 2019 23:04

  Hello,

  I'm sorry that you're experiencing issues with CloudPlayer.
  
  Please see this help page for more information on how CloudPlayer indexes and plays music files.

  https://www.doubletwist.com/help/question/why-are-songs-in-my-cloud-accounts-missing-from-my-cloudplayer-library/

  The dedicated CloudPlayer log will have entries for both indexing and playback errors. If you encounter a playback error, please send us a set of logs immediately from your device.

  1. Reproduce the error.
  2. Go into CloudPlayer Settings.
  3. Scroll down to select "Send Log Files" and tap "OK".
  4. Enter "CloudPlayer 20513" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)

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