Songs randomly stop in the middle

Jeff Vandervoort

• July 24, 2019 03:29

Every (perhaps) 20 songs, CloudPlayer plays part of a song and then moves to the next song. If I press the back button to replay the song, it plays completely. Streaming from OneDrive, and with strong cellular signal.

0

• Official comment

  

  doubleTwist Support

  • July 24, 2019 23:37

  Hello,

  The next time this problem occurs, please send us a log file and we can investigate further.

  1. When the problems happens, immediately go into CloudPlayer Settings.
  2. Scroll down to select "Send Log Files" and tap "OK".
  3. Enter "CloudPlayer 20428" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)

   

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