Music stops when phone screen times out

David Landeros

• June 07, 2019 22:38

Music slows and pauses then stops when phone screen times out and goes dark.  Music resumes normally when I wake phone.  

Samsung Galaxy S8+

0

• Official comment

  

  doubleTwist Support

  • June 09, 2019 21:57

  Hello,

  Thanks for the report. Please check to see if your device settings is disabling our app because of power optimization settings.

  Here are some 3rd party help pages on how to check this setting.

  http://nine-faq.9folders.com/articles/8697-how-to-turn-off-battery-optimization-on-the-google-android-6-7-and-8-devices

  https://www.thecustomdroid.com/disable-doze-specific-apps/

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