Last.fm support

Pete Stanley

June 08, 2019 09:36

Anyone else having trouble scribbling songs via Cloudplayer? Sometimes it works, sometimes it doesn't. I've tried all kinds of things to get it working. Stopping and starting both apps, last.fm and Cloudplayer. I'm just listening to an album now and 19 songs in none has scribbled. Any ideas?

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• Official comment

  

  doubleTwist Support

  June 09, 2019 22:14

  Hello,

  Thanks for the report. A few users have reported issues but we haven't been able to reproduce so it may be triggered by very specific circumstances only.

  Are you using the official Last.fm app? Does anything chance if you reboot your device to try again?

   
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  Pete Stanley

  June 09, 2019 22:42

  Ive tried a few things, but decided to uninstall last.fm app on my phone. I reinstalled it, and so far it's working again. Hopefully that is the fix for this issue!

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  doubleTwist Support

  June 10, 2019 23:04

  Hello,

  Thanks for the update. Another possibility is that the Last.fm is being disabled because of Doze.

  Here are some 3rd party help pages on how to check power optimization settings for apps.

  http://nine-faq.9folders.com/articles/8697-how-to-turn-off-battery-optimization-on-the-google-android-6-7-and-8-devices

  https://www.thecustomdroid.com/disable-doze-specific-apps/

   

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  Pete Stanley

  June 12, 2019 06:38

  I've been trying this out all week and by uninstalling and reinstalling last.fm app it's fixed the problem. As soon as I start playing a song now the icon appears and it's recognising the tracks I'm playing. 👍

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