Autoplay / CloudPlayer won't stay closed

D Aranda

May 15, 2019 18:21

Hello,

I have two issues I can't seem to figure out...

1.) My CloudPlayer keeps resuming play on Bluetooth connection, even though I have the Bluetooth AutoPlay OFF. When I get into my car, Bluetooth connects, and CloudPLayer resumes playing.

2.) When I exit my car I will either close the app, or pause the music. Bluetooth unpairs as I leave the car. I use a separate app that communicates with Bluetooth office building door lock. After I get into the building, the CloudPlayer will begin blasting through the phone speaker. This can be embarassing depending on what I was last listening to.

I'm on a Pixel 3

Love the app otherwise!  Thank you

Post related to https://support.doubletwist.com/hc/en-us/community/posts/360043188592-Bluetooth-Autoplay-feature-not-working-Wont-stop?input_string=Autoplay  but a little bit different

 

 

- D

0

• Official comment

  

  doubleTwist Support

  May 15, 2019 22:30

  Hello,

  Is this only with your BT car stereo head unit or have you noticed that CloudPlayer also autoplays with BT headsets and speakers?

  The reason I ask is because many car stereo head units also issue a "play" command after it detects a BT connection.

  If this problem persists, please send us a log file as it will help us troubleshoot.

  1. Reproduce the problem.
  2. Then immediately go into CloudPlayer Settings.
  3. Scroll down to select "Send Log Files" and tap "OK".
  4. Enter "CloudPlayer 19874" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)

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