Cannot re-import duplicate file from banned folder

Tovohery Hajatiana

• April 04, 2019 06:53

This is a simplified version of what happened to me.

For example, I have the following folders in my google drive:

1. Documents/ containing song1.flac, song2.mp3
2. Musics/ containing song1.flac, song3.flac

After import, Cloudplayer shows the two folder Documents/ and Musics/ with the three songs song1.flac, song2.mp3, song3.flac

song1.flac is duplicate but it seems the file from Documents is the one which was kept.

Since the folder Documents/  is only for development work, I banned it from Cloudplayer. But now Cloudplayer shows only song3.flac in the library. I want to re-import song1.flac from the folder Musics/ but I can't get Cloudplayer to re-add it since after may scan of google drive. I could unban folder Documents/ but I don't want the file song2.mp3 to be imported by Cloudplayer.

0

• Official comment

  

  doubleTwist Support

  • April 04, 2019 21:43

  Hello,

  Thanks for the report.

  That shouldn't be happening but if you can send us a set of logs after using the "Scan Cloud Storage" option, I will forward to the QA/Dev team so they can analyze further.

  1. Use "Scan Cloud Storage" to rescan and verify the song in /Music isn't being indexed.
  2. Then immediately go into CloudPlayer Settings.
  3. Scroll down to select "Send Log Files" and tap "OK".
  4. Enter "DT Issue 20190404a" in the description text and tap "Send Logs" to email the logs to us.

  (You can ignore the automated request for more information that our server generates when the log files are received.)

   

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