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Cannot re-import duplicate file from banned folder


1 comment

  • Official comment
    doubleTwist Support


    Thanks for the report.

    That shouldn't be happening but if you can send us a set of logs after using the "Scan Cloud Storage" option, I will forward to the QA/Dev team so they can analyze further.

    1. Use "Scan Cloud Storage" to rescan and verify the song in /Music isn't being indexed.
    2. Then immediately go into CloudPlayer Settings.
    3. Scroll down to select "Send Log Files" and tap "OK".
    4. Enter "DT Issue 20190404a" in the description text and tap "Send Logs" to email the logs to us.

    (You can ignore the automated request for more information that our server generates when the log files are received.)


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