doubleTwist Support

Hello, Thanks for the feedback. We appreciate it. Changes to the user interface have been suggested by other users so we are evaluating all of the suggestions for the future roadmap. Feedback like ...

Hello, I'm sorry that you're experiencing issues with AirSync. Currently when AirSyncing, a wakelock is used to keep the screen on. This was for older devices that throttled WiFi when the screen wa...

Hello, When syncing to the SD card, Android limits apps to writing to their own app directory only so that's why the /Music folder is stored inside the Android folder. The Android folder has a .nom...

Hello, Files are synced to our app directory on the device. https://www.doubletwist.com/help/question/where-do-my-files-go-when-synced-to-my-android/ If the other music players have a manual scan o...

Hello, Thanks for the report. It's odd that you're seeing any folders in the sync selection area as playlist folders are not supported for syncing. The contents of the folders are flatten and each ...

Hello, Thanks for the feedback. We appreciate it. Echo support has been suggested by other users so we are evaluating it for the future roadmap. I'm not sure how extensible Amazon's API is but the ...

Hello Wayne, Thanks for the update and I'm sorry that you're still having problems syncing. You can create a ticket and attach files here: https://support.doubletwist.com/hc/en-us/requests/new Plea...

Hello, Thanks for the feedback. We appreciate it. Changes to the user interface have been suggested by other users so we are evaluating all of the suggestions for the future roadmap. Feedback like ...

Hello Wayne, Thanks for the update. The "Storage:" switch should set the destination of the synced files. If it's set to the SD card but the files are still being copied to internal storage, please...

Hello, I'm sorry that you're experiencing problems with syncing. Are you getting any errors during the sync? Please try resetting the sync database. https://www.doubletwist.com/help/question/how-do...