doubleTwist Support

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Recent activity by doubleTwist Support Recent activity Votes
  • Official comment

    Hello, Thanks for the feedback. We appreciate it. This feature has been suggested by other users so we are evaluating it for the future roadmap. As for the difference between the apps, doubleTwist ...

  • Official comment

    Hello, Thanks for the feedback. We appreciate it. Additional features have been suggested by other users so we are evaluating all of the suggestions for the future roadmap. Feedback like yours help...

  • Official comment

    Hello, I'm sorry that you're experiencing issues with indexing your cloud account. Please see this help page for more information on how CloudPlayer indexes music files. https://www.doubletwist.com...

  • Official comment

    Hello, I'm sorry that you're experiencing problems with syncing. Are you using USB or AirSync? Here is a step by step guide to syncing along with some troubleshooting tips. https://www.doubletwist....

  • Hello, Thanks for the update. We haven't seen this issue during testing but I will ask the QA/Dev team to investigate further. One thing that you may want to try is to clearing the Play Services ca...

  • Hello, Thanks for the additional information. After editing metadata, our app will attempt to write the updated information to the file's metadata tags. But by default, Android only allows apps to ...

  • Official comment

    Hello, Where are the music files located? On your SD card? Did you use our Sync application to transfer the music files or did you manually copy them to your SD card? Are you using the "Reset doubl...

  • Official comment

    Hello, Thanks for the report. Unfortuantely Android Auto has been reported to be very buggy when dealing with media players. Have you tried reinstalling the Android Auto app? Which doubleTwist app ...

  • Hello, We've created ticket #19244 so you can easily send us copies of the log files.

  • Official comment

    Hello Bhob, When casting via Airplay, the audio signal is sent "as-is" to the Airplay device. Any volume changes are also sent as a command to the casting Airplay device so the signal isn't being a...