doubleTwist Support

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Votes on activity by doubleTwist Support Recent activity Votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Recently Added or Recently Played

      Hello, Thanks for the feedback. We appreciate it. Additional features and changes have been suggested by other users so we are evaluating all of the suggestions for the future roadmap.

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. doubleTwist Player
    3. Remove unknown albums?

    Hello. Our apps are designed to build a music library from the metadata so all songs with empty album information is assigned "Unknown Album". If you do not want to include them in the music librar...

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Playlist being held as hostage?

    Hello. We don't datamine our user's data. We are using the account information to backup the playlists. If you don't need the playlist backup option, you don't need to login.

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Cache not working

    Hello. What problem are you seeing with the offline cache feature? Are you getting an error during the download? https://www.doubletwist.com/help/question/how-do-i-download-songs-for-offline-playba...

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Can't see the menu in the upper right

    Hello. There appears to be an issue with the Red/Blue themes. The QA/Dev team is investigating. For now, please switch to the Light/Dark/Black theme. Our apologies for the inconvenience.

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Where is the download directory?

    Hello, CloudPlayer stores offline cache music in it's app directory inside /Android. Starting with Android 11, all app directories are protected due to Scoped Storage so you can't browse them using...

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Chromecast Audio

    Hello. We are working to restore Google Drive support for Chromecast as Google's API change caused it to stop working. In the meantime, you can still cast from local files and Dropbox/OneDrive. You...

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. CloudPlayer
    3. Jump song

    Hello, Thanks for the feedback. We appreciate it. This isn't possible currently but additional features and changes have been suggested by other users so we are evaluating all of the suggestions fo...

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. doubleTwist Sync
    3. Sync issues

    Hello. I'm sorry that you're experiencing problems syncing. Please send us some debugging information by responding to the email case that was created. That will help us troubleshooting. Thanks.

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    • doubleTwist Support
    • 0 votes
  • Official comment
    1. Community
    2. doubleTwist Player
    3. Feature Request - Display Track Length

    Hello, Thanks for the feedback. We appreciate it. Changes to the user interface have been suggested by other users so we are evaluating all of the suggestions for the future roadmap.

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    • doubleTwist Support
    • 0 votes