Dr. Twist

Go to Accessibility in Security and Privacy under Mac System preferences and make sure there's a check mark next to doubleTwist. If there's a padlock at the bottom of the screen, make sure to click...

If you have songs or .m3u playlists that are stored on your phone or SD card but don't appear in doubleTwist Player, go to doubleTwist Settings and select "Scan Local Folder". An Android file mana...

If doubleTwist Sync on your Windows PC doesn't auto-detect your iTunes library or playlists, one of two things may be happening: The iTunes setting for sharing your music library info with other ...

If the doubleTwist library database or settings folder gets corrupted, the Mac app may hang or crash. You can try resetting the library database or settings folder by deleting the Libraries or doub...

There is a known issue where the Sync box is not selectable when Windows scaling is set to 200%. We'll be resolving this in an upcoming release, but in the meantime you can do one of the following...

This section applies to purchases done via the Play Store. Play Store purchases are tied to your Google account, so first launch the Google Play Store and make sure it's linked with the account yo...

First check to make sure you haven't accidentally turned on the Downloaded Only option in the CloudPlayer Nav Drawer (the sliding menu).   If Downloaded Only is OFF but you still don't see some of ...

If you have Twist Pass, you can manage your subscription directly from the Google Play Store. To stop a subscription: Launch the Google Play Store on your phone. Tap Menu  Subscriptions Select the...

Huawei is using very aggressive battery optimization settings on many of their devices, causing Android apps to doze shortly after the screen goes off. This can cause doubleTwist or CloudPlayer to ...

If you live in an area with poor network coverage or want to minimize mobile data use, you may want to have your music downloaded and cached for local playback. You can select items for offline ca...