Play counts don't sync

Alan Romero

December 06, 2019 04:10

I'm new to doubleTwist.  I am syncing to a Samsung Galaxy with Air Sync in Windows 10.  Music syncs, but play counts will not sync.  I've read through the help files and tried multiple times to figure out the problem.  I have synced music, looked at the list of songs just synced to my phone, played a couple of them on my phone, then synced again.  I've tried both reverse sync settings.  I have restarted both the phone and the computer.  But still play counts never update.  Any ideas?

1

• Official comment

  

  doubleTwist Support

  December 06, 2019 10:38

  Hello,

  Thank you for the report. A few other users have reported issues with reverse syncing so the QA/Dev team is investigating.
• 

  A.J. Tac

  February 24, 2020 17:08

  Is there an update on this issue.  I have been experiencing the same problem.

  2

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