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    doubleTwist Support


    Did you move or rename any folders on your SD card? Did you changed SD cards?

    You can use the "Library Cleanup" option in doubleTwist Settings to validate all entries in your music library.

    If this problem persists after using "Library Cleanup", please send us a log file.

    1. Reproduce the error.
    2. Then immediately go into doubleTwist Settings.
    3. Scroll down to select "Send Log Files" and tap "OK".
    4. Enter "doubleTwist 21147" in the description text and tap "Send Logs" to email the logs to us.

    (You can ignore the automated request for more information that our server generates when the log files are received.)

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