Why wont my Samsung Galaxy Note go into usb mass storage mode?

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Before I plug my device into my computer I enable USB Debugging through applications>development, then I connect my device to my computer. After that I open the notification center and touch "MTP connected" but then I am not prompted to enable usb mass storage mode with the android character, therefore DoubleTwist tells me "your android is in an unsupported usb mode." Can anyone help?

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Anna Kononov March 05, 2012 20:12

Hello,

The Samsung Galaxy Note does not support a mass storage mode.
For tablets, please use AirSync to sync.

Thanks,
Anna

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- Rod Reichardt March 26, 2012 23:43
  
  This is not accurate.
  
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- Thomas Johnson August 27, 2012 21:10
  
  I used the mass storage mode when I first bought the device and the mode worked perfectly. Now, it's not working.
  
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- Henry Kwan (Official Rep) August 28, 2012 01:17
  
  Hello,
  
  What version of Android are you using on the Note? Is it a stock carrier ROM or a custom ROM?
  
  Have you tried another USB cable?
  
  Here's the Samsung help page on setting the Galaxy Note to USB Mass Storage mode (though I believe it's only for Android 2.3):
  
  http://www.samsung.com/us/support/sup...
  
  Have you tried using the "Auto UBS drive" option in doubleTwist Player?
  
  Thanks,
  Henry
  
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Hello, The Samsung Galaxy Note does not support a mass storage mode. For tablets, please use AirSync to sync. Thanks, Anna

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douglas.arabie March 12, 2012 06:04

Lol ran into this earlier..settings then wireless and networking u enable us mass storage from there...awkward place for it..lol

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Lol ran into this earlier..settings then wireless and networking u enable us mass storage from there...awkward place for it..lol

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vegas4822 March 12, 2012 21:13

on your NOTE go to WIRELESS and NETWORK , USB utilities Click it you will see USB mass storage and there you go , go to twist player and SYNC all your music or the files that you want...

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- Russell Haworth July 02, 2012 16:49
  
  This method worked for me. Thank you!
  
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on your NOTE go to WIRELESS and NETWORK , USB utilities Click it you will see USB mass storage and there you go , go to twist player and SYNC all your music or the files that you want...

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Henry Kwan (Official Rep) March 13, 2012 23:24

Hello,

Another option is to use the "Auto USB drive" setting in doubleTwist Settings.

This will also force the Note into USB Mass Storage mode.

Thanks,
Henry

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Hello, Another option is to use the "Auto USB drive" setting in doubleTwist Settings. This will also force the Note into USB Mass Storage mode. Thanks, Henry

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fiddiemo March 14, 2012 11:46

I see a number of recommendations, but no confirmed resolution. I also have Samsung Note and am using DoubleTwist for mac. It does not recognize my Samsung Note.

Any ideas?

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I see a number of recommendations, but no confirmed resolution. I also have Samsung Note and am using DoubleTwist for mac. It does not recognize my Samsung Note. Any ideas?

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Henry Kwan (Official Rep) March 15, 2012 01:57

Hello,

What happens when you set "Auto USB drive" to "ON" and then connect it to your Mac?

Is your Mac not seeing the Note as a USB disk drive and mounting it as a volume?

Thanks,
Henry

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Hello, What happens when you set "Auto USB drive" to "ON" and then connect it to your Mac? Is your Mac not seeing the Note as a USB disk drive and mounting it as a volume? Thanks, Henry

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fiddiemo March 15, 2012 11:48

When I follow the instructions for placing the Samsung Note i717 into Auto USB drive mode, it does not go into the mode. When I direct to connect to PC, the Samsung Note responds with "Attention - USB is connected. Remove the cable", then there is an OK button. Selecting OK only brings me back to the USB mass storage screen with the Connect storage to PC button. I am using an iMac for this connection.

Any help is greatly appreciated.

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- rein hard July 13, 2012 22:47
  
  go to settings, click usb utilities you will see usb mass storage click connect storage to PC insert your usb cable, click turn on usb storage hit ok and thats it!
  
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- frederic montagne February 06, 2013 10:15
  
  hey fiddiemo i have the same issue, did you find the solution ?
  
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When I follow the instructions for placing the Samsung Note i717 into Auto USB drive mode, it does not go into the mode. When I direct to connect to PC, the Samsung Note responds with "Attention - USB is connected. Remove the cable", then there is an OK button. Selecting OK only brings me back to the USB mass storage screen with the Connect storage to PC button. I am using an iMac for this connection. Any help is greatly appreciated.

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Henry Kwan (Official Rep) March 15, 2012 23:50

Hello,

This is using the "Auto USB drive" option in doubleTwist Settings?

We haven't had any reports of this not working on a device which supported USB Mass Storage mode so that's odd.

Here's Samsung help page on setting the Galaxy Note into USB Mass Storage mode.

http://www.samsung.com/us/support/sup...

Thanks,
Henry

---
Whoops. Sorry about all of the dups. The forum hiccuped and didn't show my replies there for about 15 minutes so I thought the system was eating the replies.

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Hello, This is using the "Auto USB drive" option in doubleTwist Settings? We haven't had any reports of this not working on a device which supported USB Mass Storage mode so that's odd. Here's Samsung help page on setting the Galaxy Note into USB Mass Storage mode. http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6180 Thanks, Henry --- Whoops. Sorry about all of the dups. The forum hiccuped and didn't show my replies there for about 15 minutes so I thought the system was eating the replies.

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Rod Reichardt March 27, 2012 00:05

I am syncing on my MacBook Pro. I am not using Auto USB drive though. Once I get to the "Connect Storage to PC" button I just click on that and then select the device in DoubleTwist and click on the sync button. It works fine like that. I normally use Air Sync but use USB when I am in a hurry.

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I am syncing on my MacBook Pro. I am not using Auto USB drive though. Once I get to the "Connect Storage to PC" button I just click on that and then select the device in DoubleTwist and click on the sync button. It works fine like that. I normally use Air Sync but use USB when I am in a hurry.

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Muthu Selvam May 30, 2012 04:55

hi all.
i need a favor. my usb storage is full.
how do i install new app inside my sd card.
Please advice ?

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- Henry Kwan (Official Rep) May 30, 2012 19:07
  
  Hello,
  
  The doubleTwist app does not suppose the "move to SD" feature for several technical reasons.
  
  http://www.doubletwist.com/help/quest...
  
  Thanks,
  Henry
  
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hi all. i need a favor. my usb storage is full. how do i install new app inside my sd card. Please advice ?

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