Why am I getting sync failed?

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Why do I keep getting sync failed. The first time i tried, I got a sync successful, but I was just syncing one song and I had a do not disconnect device flashing for ever. I decided to disconnect and try again but I get sync failed...Help! I dont get it....

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Jason January 17, 2011 18:04

Hi,
That shouldn't be happening. Try deleting your database (follow instructions here) and see if that fixes it.

Cheers, Jason

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Hi, That shouldn't be happening. Try deleting your database (follow instructions <a href="http://support.doubletwist.com/doubletwist/topics/why_is_airsync_immediately_failing_on_my_windows_pc">here</a>) and see if that fixes it. Cheers, Jason

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JL January 21, 2012 04:00

I am also having the same problem synched an MP3 last month and now won't sync. I have deleted the database but still get error. Have windows 7 64 bit. Suggestions?

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- Henry Kwan (Official Rep) January 24, 2012 01:35
  
  Hello,
  
  What device are you syncing to? Are you using USB or AirSync to sync? Are you syncing to the internal storage location or the external memory card?
  
  What error are you getting?
  
  Thanks,
  Henry
  
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I am also having the same problem synched an MP3 last month and now won't sync. I have deleted the database but still get error. Have windows 7 64 bit. Suggestions?

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JL January 27, 2012 02:07

Syncing an Phillips Go Gear Vibe MP3 player, using USB and trying to synch a new playlist. It worked perfect the first time but was unable to last time.

I get an error saying "failed to sync" from the lower right corner of the screen after connecting the device in about 15-30 seconds.

Thanks
JL

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- Henry Kwan (Official Rep) January 28, 2012 02:03
  
  Hello,
  
  Is the device set to MSC or MTP mode?
  
  Does anything get transferred to the device?
  
  Thanks,
  Henry
  
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Syncing an Phillips Go Gear Vibe MP3 player, using USB and trying to synch a new playlist. It worked perfect the first time but was unable to last time. I get an error saying "failed to sync" from the lower right corner of the screen after connecting the device in about 15-30 seconds. Thanks JL

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JL January 28, 2012 04:23

MTP Mode and nothing gets transferred. I even deleted everything thinking that it was full and even empty it will not sync.

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- Henry Kwan (Official Rep) January 31, 2012 16:47
  
  Hello,
  
  Ok, I'll check with the QA/Dev team but currently the focus has been on Android devices so I don't know if a lot of testing has been done with MP3 players so there may be an issue with MTP syncing to MP3 players with the current version of doubleTwist.
  
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  Henry
  
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MTP Mode and nothing gets transferred. I even deleted everything thinking that it was full and even empty it will not sync.

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kstricker April 26, 2012 13:17

Same problem. Finds device, paired, then get an error on W7 64 "Sync Failed). I deleted the database, then tried again. Same error. Waited about 30 seconds, then it started to work. Appears flaky...

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Same problem. Finds device, paired, then get an error on W7 64 "Sync Failed). I deleted the database, then tried again. Same error. Waited about 30 seconds, then it started to work. Appears flaky...

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Joe Taylor May 02, 2012 19:51

after this latest update, i cannot sync my ipod classic, it jusgt comes up with 'sync failed' it was working perfectly pre-update...

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- Henry Kwan (Official Rep) May 03, 2012 17:24
  
  Hello,
  
  We have deprecated support for Apple products in our latest versions.
  
  What version were you running before?
  
  Thanks,
  Henry
  
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- This comment was removed on 2012-07-22.
  see the change log
- Ryan Walmsley July 22, 2012 13:32
  
  This is disapointing - I use my iPod classic (6th generation) to listen to music - no other player on the market comes close to matching it's capacity. Any chance of re-introducing support?
  
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- Henry Kwan (Official Rep) July 23, 2012 23:13
  
  Hello Ryan,
  
  There are no current plans to reintroduce support for Apple devices but I will forward your comments to the product manager so he can take it into consideration for any future roadmaps.
  
  Thanks,
  Henry
  
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after this latest update, i cannot sync my ipod classic, it jusgt comes up with 'sync failed' it was working perfectly pre-update...

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knitolution October 02, 2012 14:39

I'm having the same issue of having sync failed, and can't figure out why. Actually, I'm having a number of issues with airsync, which is frustrating since I had to pay for it...

After the desktop software loads (which takes quite awhile) It never recognizes my device. Every day, I have to toggle enable airsync off and then back on on my htc one x.

Then, after the desktop software recognizes the device, it won't let me sync until it finishes scanning my computer for new photos (even though I can't see anyway to either sync some of my photos to the phone or tell it to stop looking for new photos on the computer) this takes the software about 10 minutes. During this 10 minutes, I have to keep playing with my phone so that the screen doesn't sleep, or it will break the connection with the desktop software.

The last several days, once its done looking for photos, I can sync, but it appears to be completely re-syncing my music, rather than just updated files- it takes about 10 minutes to sync, even though the only changes are deleting 2 podcasts and adding 2 more. Again, during the sync I have to keep playing with my phone to keep it from going to sleep and breaking the connection.

Also, even though I have the preferences set to sync when the device is connected, it hasn't even attempted to sync when the phone is connected.

Today, however, its just saying sync failed over and over. I've already re-started the computer and phone, toggled enable sync a few times, and lost over an hour of productivity to this.

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- Henry Kwan (Official Rep) October 03, 2012 00:10
  
  Hello,
  
  I'm sorry that you're experiencing issues with AirSync.
  
  Please run the doubleTwist computer app in debug mode to send us a debug package. To do this, please hold down SHIFT and open the application. A new menu, Debug, should now appear next to the Help menu. Please make sure that the "Log Sync progress" option in the Debug menu is enabled. Also enable the "Log AirSync activity" option in the same menu.
  
  Wait one minute for the startup scan to complete. Perform a sync and verify that you are still getting the errors.
  
  Then select "Send Log..." from the Debug menu and please include your email and the URL of this support topic in the "Additional Information:" field.
  
  support.doubletwist.com/doubletwist/topics/why_am_i_getting_sync_failed#reply_10200507
  
  Thanks,
  Henry
  
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I'm having the same issue of having sync failed, and can't figure out why. Actually, I'm having a number of issues with airsync, which is frustrating since I had to pay for it... After the desktop software loads (which takes quite awhile) It never recognizes my device. Every day, I have to toggle enable airsync off and then back on on my htc one x. Then, after the desktop software recognizes the device, it won't let me sync until it finishes scanning my computer for new photos (even though I can't see anyway to either sync some of my photos to the phone or tell it to stop looking for new photos on the computer) this takes the software about 10 minutes. During this 10 minutes, I have to keep playing with my phone so that the screen doesn't sleep, or it will break the connection with the desktop software. The last several days, once its done looking for photos, I can sync, but it appears to be completely re-syncing my music, rather than just updated files- it takes about 10 minutes to sync, even though the only changes are deleting 2 podcasts and adding 2 more. Again, during the sync I have to keep playing with my phone to keep it from going to sleep and breaking the connection. Also, even though I have the preferences set to sync when the device is connected, it hasn't even attempted to sync when the phone is connected. Today, however, its just saying sync failed over and over. I've already re-started the computer and phone, toggled enable sync a few times, and lost over an hour of productivity to this.

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James Lee December 30, 2012 15:24

Hello Henry,

I too am having synch issues with iPod classic - should I run in debug mode also?

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- Henry Kwan (Official Rep) January 02, 2013 20:50
  
  Hello James,
  
  Because of some changes to iTunes made by Apple, the doubleTwist application was updated and Apple devices are no longer officially supported. This may be why the sync no longer works properly on your iPod.
  
  Thanks,
  Henry
  
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Hello Henry, I too am having synch issues with iPod classic - should I run in debug mode also?

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