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This topic was archived on Tue, 30 Oct 2012 23:10:20 +0000

How do I make my Android phone show up under devices again?

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I was able to sync using AirSync with my Android before but it's not showing up under devices now. What do I do?

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Monique (Founder) January 17, 2011 00:13

You can manually pair your phone with doubleTwist if AirSync does not automatically detect it.

1) First make sure you are on your home WiFi network and that your phone's WiFi is turned on.

Confirm you have downloaded the free doubleTwist Player Android app and the premium doubleTwist AirSync app and AirSync is turned on in the settings.

2) Find out the IP address of your phone

3) Finally, go to doubleTwist on your Mac or PC, hover your mouse pointer over "Devices" on the left hand side and right click (or Control-click on the Mac)

- Select "Add AirSync device"
- You'll see the following pop-up message

4) Type the IP address of your phone from 2) and your phone should now appear under Devices

You should now be ready to AirSync!

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spence January 21, 2011 19:34

It's possible you may need to restart doubleTwist on your Android device.

Go to Settings -> Applications -> Manage Applications -> Running

Look for doubleTwist, then click "Force Stop".

Then go back to the Home Screen and click the doubleTwist application icon to restart.

This may help.

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Ratchet January 14, 2011 00:12

I had this problem as well. There were several helpful suggestions in the old forums; however what worked for me was rebooting my wireless router.

Since I did that, I have not had any issues with my handset appearing in Devices.

I have a Droid X syncing with Mac OS X 10.6.6.

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- yanksin4 May 28, 2011 14:32
  
  I am using the same computer and phone as you! Do you have to buy the double twist app as well?
  
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I had this problem as well. There were several helpful suggestions in the old forums; however what worked for me was rebooting my wireless router. Since I did that, I have not had any issues with my handset appearing in Devices. I have a Droid X syncing with Mac OS X 10.6.6.

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Paul Landelle January 16, 2011 19:47

That doesn't work for me ( HTC Desire HD )

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That doesn't work for me ( HTC Desire HD )

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Yutsud January 16, 2011 23:10

Same thing on HTC Droid Incredible

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- mulberrybayyy April 14, 2011 00:57
  
  i cant get my droid incredible to sync either! did you figure it out??
  
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- mulberrybayyy April 14, 2011 00:57
  
  i cant get my droid incredible to sync either! did you figure it out??
  
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Same thing on HTC Droid Incredible

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Monique (Founder) January 17, 2011 00:13

You can manually pair your phone with doubleTwist if AirSync does not automatically detect it.

1) First make sure you are on your home WiFi network and that your phone's WiFi is turned on.

Confirm you have downloaded the free doubleTwist Player Android app and the premium doubleTwist AirSync app and AirSync is turned on in the settings.

2) Find out the IP address of your phone

3) Finally, go to doubleTwist on your Mac or PC, hover your mouse pointer over "Devices" on the left hand side and right click (or Control-click on the Mac)

- Select "Add AirSync device"
- You'll see the following pop-up message

4) Type the IP address of your phone from 2) and your phone should now appear under Devices

You should now be ready to AirSync!

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- Jack Sedman May 26, 2011 18:42
  
  This doesn't work, what's wrong?
  
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- aylinstringbean June 23, 2011 02:22
  
  Do you have to have the premium app to sync all of it?
  
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- Jason June 23, 2011 17:19
  
  No, syncing does not require the premium app. The AirSync feature adds the ability to sync without using a USB cable, but wired sync is available free.
  
  Jason
  
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You can manually pair your phone with doubleTwist if AirSync does not automatically detect it. 1) First make sure you are on your home WiFi network and that your phone's WiFi is turned on. Confirm you have downloaded the free doubleTwist Player Android app and the premium doubleTwist AirSync app and AirSync is turned on in the settings. 2) Find out the <a href="http://support.doubletwist.com/doubletwist/topics/how_do_i_find_out_what_the_ip_address_is_for_my_droid_x">IP address of your phone</a> 3) Finally, go to doubleTwist on your Mac or PC, hover your mouse pointer over "Devices" on the left hand side and right click (or Control-click on the Mac) <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/381880/Screen_shot_2011-01-15_at_11.32.25_PM.png"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/381880/Screen_shot_2011-01-15_at_11.32.25_PM_inline.png" alt="" /></a> - Select "Add AirSync device" - You'll see the following pop-up message <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/379524/Screen_shot_2011-01-13_at_7.57.38_PM.png"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/379524/Screen_shot_2011-01-13_at_7.57.38_PM_inline.png" alt="" /></a> 4) Type the IP address of your phone from 2) and your phone should now appear under Devices You should now be ready to AirSync!

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Yutsud January 17, 2011 00:17

Perfect fix, everything seems fine now!

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Perfect fix, everything seems fine now!

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jvdthwip January 17, 2011 15:50

@Monique - I'm using a Droid X right here, and AirSync worked perfectly in the past (every single aspect of it). Right now I have the same problem as jim.torres109.

I tried entering the IP address as per your directions and red text is displayed on the dialog box that says "Object reference not set to an instance of an object." And nothing happens.

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- Trevor Carter January 18, 2011 19:08
  
  I have the galaxy s, and im having the same problem when trying to input the IP address manually.
  
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- Adam Hudson January 30, 2011 17:35
  
  I am having the same problem with my Incredible
  
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- Adam Hudson January 30, 2011 17:35
  
  I am having the same problem with my Incredible
  
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- jvdthwip February 06, 2011 05:07
  
  The latest update to DoubleTwist (now running up to date Android and Desktop clients as of 2-6-11) has fixed the problem. Detection of my Droid X was within seconds of the client opening, and authentication took seconds more, which was faster than originally.
  
  /Fixed for me. Droid X 2.2
  
  Not sure what the Object Reference error had to do with any of this, but I'm not sure if I can duplicate the error if my device is working and I don't have another device to test.
  
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- mcguirk.mike March 01, 2011 22:00
  
  03/01/2011: Same problem on Droid Incredible (Object reference...).
  
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- mcguirk.mike March 01, 2011 22:00
  
  03/01/2011: Same problem on Droid Incredible (Object reference...).
  
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- ryan.powers1980 March 10, 2011 18:13
  
  I also get the Object Reference error in windows 7 64bit.
  
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- ryan.powers1980 March 10, 2011 18:13
  
  I also get the Object Reference error in windows 7 64bit.
  
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@Monique - I'm using a Droid X right here, and AirSync worked perfectly in the past (every single aspect of it). Right now I have the same problem as jim.torres109. I tried entering the IP address as per your directions and red text is displayed on the dialog box that says "Object reference not set to an instance of an object." And nothing happens.

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Jibble January 21, 2011 07:24

I'm bringing this to the attention of our Mac developers.

In the meantime, we on the Android team have a number of fixes that will help with this issue in an upcoming release. Stay tuned!

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I'm bringing this to the attention of our Mac developers. In the meantime, we on the Android team have a number of fixes that will help with this issue in an upcoming release. Stay tuned!

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Katherine Steiger January 21, 2011 16:36

I followed the directions with my Droid X. Still no luck. Also confirmed the X/Mac were on the same network before I started all this.

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I followed the directions with my Droid X. Still no luck. Also confirmed the X/Mac were on the same network before I started all this.

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spence January 21, 2011 19:34

It's possible you may need to restart doubleTwist on your Android device.

Go to Settings -> Applications -> Manage Applications -> Running

Look for doubleTwist, then click "Force Stop".

Then go back to the Home Screen and click the doubleTwist application icon to restart.

This may help.

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It's possible you may need to restart doubleTwist on your Android device. Go to Settings -> Applications -> Manage Applications -> Running Look for doubleTwist, then click "Force Stop". Then go back to the Home Screen and click the doubleTwist application icon to restart. This may help.

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Katherine Steiger January 21, 2011 21:01

Nope. Still nothing.

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Nope. Still nothing.

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LynnDuvall January 29, 2011 16:28

I have tried all on these suggestions with my Droid 2, can't get anything to work, running Vista. Even when I USB connect, Doubletwist does not find my phone as a device!!! I like the idea of Android as an Open Source OS, but it is clear, either the OS or the apps are Not-Ready-For-Primetime!! I am about ready to go back to my iPhone.

IF DoubleTwist is coming out with several Airsync fixes in the next release, I hope a new release of the Desktop app will come out at same time, then I will wait. But, if anyone has any suggestions so I can at least sync over USB, please respond. Thanks.

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- LynnDuvall February 01, 2011 14:44
  
  Update, during my frustrated typing, I listed my OS as Vista, wrong PC. I am running XP. Friends should not let friends type while angry!!!
  
  When I connect my Droid 2 via USB cable, XP mounts it as a storage device and I see the notification on the Droid. I have AirSync turned off on the Droid. The Droid never shows up under devices. I travel a bit for work and use my phone for "entertainment" while traveling. I do not want to have to carry my use-to-be-iPhone as my music player. For all the hype I have heard about DoubleTwist, I can't see it. Purchased AirSync, get the "object reference" error when putting in the IP address, device never does get seen. Ready to ask for a refund and move on to something else. Or, it may be time to write my own!!! I'm just amazed, everything on my iPhone worked great, never had an issue with any app. On the Android OS, about the only apps that seem to work are the games, the not so complicated games, that I play to just kill time. Signed, One-Frustrated-Droid2-User!
  
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I have tried all on these suggestions with my Droid 2, can't get anything to work, running Vista. Even when I USB connect, Doubletwist does not find my phone as a device!!! I like the idea of Android as an Open Source OS, but it is clear, either the OS or the apps are Not-Ready-For-Primetime!! I am about ready to go back to my iPhone. IF DoubleTwist is coming out with several Airsync fixes in the next release, I hope a new release of the Desktop app will come out at same time, then I will wait. But, if anyone has any suggestions so I can at least sync over USB, please respond. Thanks.

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pellers January 30, 2011 00:17

Having the same problems with a Nexus S. Adding an IP address manually comes back with "Object reference not set to an instance of an object".

Tried all sorts of combinations to get the device to appear automatically, but no luck at all.

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Having the same problems with a Nexus S. Adding an IP address manually comes back with "Object reference not set to an instance of an object". Tried all sorts of combinations to get the device to appear automatically, but no luck at all.

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flare04 January 30, 2011 10:41

I can't add a device as I never get a main window to be shown on mac os x, nexus one on android 2.2.2

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I can't add a device as I never get a main window to be shown on mac os x, nexus one on android 2.2.2

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I’m i too feel rip off and i am gpoing to post it on andriod market.

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Gary Schneider February 02, 2011 20:28

O have the same problem - it shows in the drop box - but does nothing when i select it.

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O have the same problem - it shows in the drop box - but does nothing when i select it.

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LynnDuvall February 02, 2011 21:15

I'm done with DoubleTwist!!!! Using WinAmp. It imports from iTunes and I can sync via usb to my Droid2. It will also sync over your wireless network, but I am having issues right now getting my Droid2 onto my wireless network. DoubleTwist, good luck, but I will not be back !!!!

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- Adam Hudson February 03, 2011 12:42
  
  Yep, I'm already switched to WinAmp. Sorry DoubleTwist, I liked your product when it worked, but I've literally spent hours over the last couple of weeks trying to get my phone and computer to sync back up.
  
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I'm done with DoubleTwist!!!! Using WinAmp. It imports from iTunes and I can sync via usb to my Droid2. It will also sync over your wireless network, but I am having issues right now getting my Droid2 onto my wireless network. DoubleTwist, good luck, but I will not be back !!!!

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Martin Macdonald February 03, 2011 08:28

So does airsync only work whilst connected to your home wifi network? I assumed I could connect ad hoc to my doubletwist app when on the move in a peer to peer type arangement rather than having to connect in a network arrangement with my home wifi network?

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So does airsync only work whilst connected to your home wifi network? I assumed I could connect ad hoc to my doubletwist app when on the move in a peer to peer type arangement rather than having to connect in a network arrangement with my home wifi network?

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Mike Benjamino February 05, 2011 17:52

I have a Samsung Captivate on Droid 2.2 trying to sync with Mac OS X 10.6.6./ DoubleTwist 3.0.0.

The very first time after I purchased the air sync it worked, but now it won't see the device.

I've tried manually adding the device via ip address (unsuccessful, with not even an error message showing), turning my router on and off, disconnecting from my wifi network, force stopping double twist on my captivate, but alas nothing works.

What is the timeframe for a patch to be released for the s/ware?

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- Mike Benjamino February 05, 2011 23:31
  
  Quick update: The Samsung captivate seems to be recognized by Double Twist now. Not exactly sure what resolved it, but for the moment it looks to be working.
  
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- skrivtilniels March 23, 2011 20:01
  
  Tried all the same things. Still no connection and not even an error message :-( (Using Samsung Galaxy S)
  
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- skrivtilniels March 23, 2011 20:01
  
  Tried all the same things. Still no connection and not even an error message :-( (Using Samsung Galaxy S)
  
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I have a Samsung Captivate on Droid 2.2 trying to sync with Mac OS X 10.6.6./ DoubleTwist 3.0.0. The very first time after I purchased the air sync it worked, but now it won't see the device. I've tried manually adding the device via ip address (unsuccessful, with not even an error message showing), turning my router on and off, disconnecting from my wifi network, force stopping double twist on my captivate, but alas nothing works. What is the timeframe for a patch to be released for the s/ware?

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Vincent Yuan February 06, 2011 12:28

Having the same problems with a Nexus S. Adding an IP address manually but still not working.

Please Help!

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Having the same problems with a Nexus S. Adding an IP address manually but still not working. Please Help!

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pellers February 06, 2011 19:47

Basically looks like this product just does not work and there is no real response from Doubletwist other than "wait"

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Basically looks like this product just does not work and there is no real response from Doubletwist other than "wait"

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pellers February 06, 2011 19:47

Basically looks like this product just does not work and there is no real response from Doubletwist other than "wait"

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Basically looks like this product just does not work and there is no real response from Doubletwist other than "wait"

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Walter D France February 07, 2011 18:07

I too am unable to have my Droid X phone show up as a device. Have tried all the Forum suggestions. Never have I seen the place to insert my Passcode. And when I insert the IP for my phone I get the Red "object reference..." which ends that attempt. Lets get this fixed soon......Walter

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I too am unable to have my Droid X phone show up as a device. Have tried all the Forum suggestions. Never have I seen the place to insert my Passcode. And when I insert the IP for my phone I get the Red "object reference..." which ends that attempt. Lets get this fixed soon......Walter

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Gary Schneider February 07, 2011 18:16

this has been going on for awhile and they do not respond back. So i guess they do not care about the recuperation,

To me they just rip off people - they never responded back to anyone

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this has been going on for awhile and they do not respond back. So i guess they do not care about the recuperation, To me they just rip off people - they never responded back to anyone

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spence February 07, 2011 18:34

We are currently investigating this problem -- thank you for your patience!

It would be greatly appreciated if anyone having trouble could send an email to support@doubletwist.com with the following info:

1) email
2) phone model (HTC Desire HD, Nexus One, etc)
3) desktop operating system type (Mac OS X 10.6.6, Windows 7, etc)
4) description of issue
5) any error messages you see

Thanks for your assistance!

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We are currently investigating this problem -- thank you for your patience! It would be greatly appreciated if anyone having trouble could send an email to support@doubletwist.com with the following info: 1) email 2) phone model (HTC Desire HD, Nexus One, etc) 3) desktop operating system type (Mac OS X 10.6.6, Windows 7, etc) 4) description of issue 5) any error messages you see Thanks for your assistance!

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Gary Schneider February 07, 2011 18:37

holy cow batman - the first response ever

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holy cow batman - the first response ever

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Juan February 07, 2011 19:01

Users on Windows who are having this problem, please send your error log to support@doubletwist.com, with a subject of "AirSync device not showing up c/o Juan".

Instructions for finding your error log can be found here: http://support.doubletwist.com/double...

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Users on Windows who are having this problem, please send your error log to support@doubletwist.com, with a subject of "AirSync device not showing up c/o Juan". Instructions for finding your error log can be found here: http://support.doubletwist.com/doubletwist/topics/where_do_i_find_my_sync_log

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Scottie Elliott February 09, 2011 23:34

Mine was working ok, now it's not. What a pain. I paid £3.71 for this!

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Mine was working ok, now it's not. What a pain. I paid £3.71 for this!

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Michael Yusko February 10, 2011 07:03

My phone won't show up when attached USB. I figure they want you
to pay. I would gladly pay 3 bucks but if that doesn't work either whats the point.

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My phone won't show up when attached USB. I figure they want you to pay. I would gladly pay 3 bucks but if that doesn't work either whats the point.

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NewYorkz Own February 12, 2011 20:45

My phone doesnt show up as recognizable at all...both latest versions on my phone and on my computer. My phone (Nexus S) is not recognized. When I type in my IP address manually without the phone being in usb storage mode and it just accepts it but doesnt show my phone under "Devices"....but when I manually provide my IP address while its fully connected to the computer, it states Android Device not Found....I thought it was just a free app issue so I paid for AirSync and thats not working either....very upset that no solution has been brought up yet...I have done everything listed to no avail. I have a Nexus S running on Gingerbread. Please email me with any answers as soon as they are thought of. I dont expect to repay for the app either. HELP. truthdotcom@gmail.com

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My phone doesnt show up as recognizable at all...both latest versions on my phone and on my computer. My phone (Nexus S) is not recognized. When I type in my IP address manually without the phone being in usb storage mode and it just accepts it but doesnt show my phone under "Devices"....but when I manually provide my IP address while its fully connected to the computer, it states Android Device not Found....I thought it was just a free app issue so I paid for AirSync and thats not working either....very upset that no solution has been brought up yet...I have done everything listed to no avail. I have a Nexus S running on Gingerbread. Please email me with any answers as soon as they are thought of. I dont expect to repay for the app either. HELP. truthdotcom@gmail.com

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NewYorkz Own February 12, 2011 23:59

tried it on a friends computer...downloaded doubletwist to their comp and retried and it worked fine....came to the conclusion that although it may say that you have the latest version of doubletwist, you really dont. A simple delete and re-download should help some...

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- jennshealey April 10, 2011 01:25
  
  DT was not recognizing my device on my PC after it had previously done so. I didn't think to uninstall and reinstall DoubleTwist, but since I have it is now working great! Thanks for mentioning that!
  
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- jennshealey April 10, 2011 01:25
  
  DT was not recognizing my device on my PC after it had previously done so. I didn't think to uninstall and reinstall DoubleTwist, but since I have it is now working great! Thanks for mentioning that!
  
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tried it on a friends computer...downloaded doubletwist to their comp and retried and it worked fine....came to the conclusion that although it may say that you have the latest version of doubletwist, you really dont. A simple delete and re-download should help some...

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flare04 February 13, 2011 03:19

I fixed mine by deleting the doubletwist, on a Mac, deleting all locations where doubletwist stores/installs files. Re-installed and now everything is good.

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I fixed mine by deleting the doubletwist, on a Mac, deleting all locations where doubletwist stores/installs files. Re-installed and now everything is good.

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Ron123 February 13, 2011 15:46

I plan to reverse the $4.99 charge on my mastercard. the product does not work so I (and all of you) are under no legal obligation to pay for it.

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I plan to reverse the $4.99 charge on my mastercard. the product does not work so I (and all of you) are under no legal obligation to pay for it.

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Ron123 February 13, 2011 16:12

Never mind. I unplugged the wireless router, let it sit for a few minutes, plugged it back in, and now it works.

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- Gary Schneider February 13, 2011 18:20
  
  Finally, Some one left a note to uninstall the Double twist off of the computer and reinstall the newest version from their website.
  
  It seems the genius at double twist did a modification and didn't post a new version. Amazing but must be true it worked for me.
  
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Never mind. I unplugged the wireless router, let it sit for a few minutes, plugged it back in, and now it works.

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Scottie Elliott February 14, 2011 21:21

Ive done all these and still nothing.

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Ive done all these and still nothing.

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Rob Kleckauskas February 18, 2011 00:58

I've done all suggestions and nothing is working! I am using windows XP, and have a Samsung Fascinate. I tried entering the IP address as per your directions and red text is displayed on the dialog box that says "Object reference not set to an instance of an object." And nothing happens

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- Rob Kleckauskas February 18, 2011 20:59
  
  Hello can I get any help here?
  
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I've done all suggestions and nothing is working! I am using windows XP, and have a Samsung Fascinate. I tried entering the IP address as per your directions and red text is displayed on the dialog box that says "Object reference not set to an instance of an object." And nothing happens

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jwkremp February 18, 2011 23:57

It doesn't work! It doesn't sync at all with USB cable. The computer doesn't recognize it. The PC recognizes the device attached via USB, but double twist doesn't recognize it. This is friggin useless to me unless I can actually sync the music to my device

This reply was created from a merged topic originally titled
Double twist doesn't recognize the device is attached. This program is useless until I get this problem resolved!!!!.

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- David Brock February 20, 2011 17:57
  
  Same fricken prob here!!! What a rip-off!!!!!!!! I am super pissed and will trash doubletwist everywhere I can on the internet!
  
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- bugjc7 February 27, 2011 20:00
  
  Same thing here. Doubletwist doesn't see my device although the USB cable is plugged in and my compute sees my Android Phone.
  
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It doesn't work! It doesn't sync at all with USB cable. The computer doesn't recognize it. The PC recognizes the device attached via USB, but double twist doesn't recognize it. This is friggin useless to me unless I can actually sync the music to my device <em>This reply was created from a merged topic originally titled <a href="/doubletwist/topics/double_twist_doesnt_recognize_the_device_is_attached_this_program_is_useless_until_i_get_this_problem_resolved" target="_blank">Double twist doesn't recognize the device is attached. This program is useless until I get this problem resolved!!!!</a>.</em>

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Jason February 22, 2011 01:12

Hey everyone,
for anyone running Mac OS, we just released a new version of the Mac desktop software. Please try downloading it, and see if it fixes your syncing issues.

Windows users, hang tight, we have a new release coming in a few days.

Jason

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- john.w.hsu February 23, 2011 16:46
  
  Nope
  
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- Genevieve Wood June 23, 2012 16:02
  
  has this been tested for xperia s? please say yes.
  
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- Henry Kwan (Official Rep) June 25, 2012 17:42
  
  Hello,
  
  We test AirSync with a large variety of Android devices including several Sony Xperia phones.
  
  Thanks,
  Henry
  
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Hey everyone, for anyone running Mac OS, we just released a new version of the Mac desktop software. Please try downloading it, and see if it fixes your syncing issues. Windows users, hang tight, we have a new release coming in a few days. Jason

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john.w.hsu February 23, 2011 16:45

I have a Samsung Fascinate running droid 2.1 on a mac running osx...have tried everything on this posting, including resetting the airlink from the phone app, resetting router, typing in IP address (no response).
Please help

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- Jason February 23, 2011 19:37
  
  Hi, can you verify that your phone and your computer are on the same network? To do this, you will need to find the IP address of both the phone and the computer.
  
  For your Android phone, go to the home screen and press menu, then Settings->Wireless&Networks->WiFi Settings and then tap on your wireless network (it should say connected.) This should pop up a dialog with your phones IP address.
  
  For windows, please follow these directions.
  
  Once you have both addresses, can you verify that they both begin with the same 3 numbers? For example, 192.168.8.x, where x will be different for your phone and your computer.
  
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I have a Samsung Fascinate running droid 2.1 on a mac running osx...have tried everything on this posting, including resetting the airlink from the phone app, resetting router, typing in IP address (no response). Please help

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john.w.hsu February 23, 2011 19:53

Thank you, that fixed it!

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Thank you, that fixed it!

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bugjc7 March 01, 2011 23:19

Please help me get my computer to recognize my Android LG Ally phone via usb cable again for Doubletwist program. I've upgraded the program on my computer & done the force stop & restart on my phone-still nothing.

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Please help me get my computer to recognize my Android LG Ally phone via usb cable again for Doubletwist program. I've upgraded the program on my computer & done the force stop & restart on my phone-still nothing.

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Scottie Elliott March 03, 2011 06:40

How can this be marked as answered? Jason's 'solution' is totally bogus. Give us a new version that actually works!

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How can this be marked as answered? Jason's 'solution' is totally bogus. Give us a new version that actually works!

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Jose Merced March 03, 2011 22:34

Not only none of these solution work, but can;t get a refund from the Android market. Not cool.

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- Jason March 03, 2011 22:39
  
  Unfortunately Google changed the Android market refund policy to only allow refunds for 15 minutes after purchase. That part is out of our control. However, if you would like a refund, please forward your Google Checkout email receipt to android-support@doubletwist.com and we will refund your money.
  
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Not only none of these solution work, but can;t get a refund from the Android market. Not cool.

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Scottie Elliott March 06, 2011 10:55

That's for when you change your mind, surely. In this case a product is clearly faulty and doubletwist have not delivered what was promised.

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That's for when you change your mind, surely. In this case a product is clearly faulty and doubletwist have not delivered what was promised.

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Scottie Elliott March 12, 2011 11:25

This question has NOT been answered.
Please can someone from DT tell me when I will be able to do what was promised by DT for which I paid for, without doing all that IP stuff which SHOULD NOT be necessary?

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This question has NOT been answered. Please can someone from DT tell me when I will be able to do what was promised by DT for which I paid for, without doing all that IP stuff which SHOULD NOT be necessary?

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bthlmr March 15, 2011 00:44

I have the new Samsung Galaxy S, it's already preinstalled with AirSync and DoubleTwist...wifi is on... I have a router at home and I'm entering the IP address found on phone and it says could not find the device...911 emergency help.

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- Jason March 17, 2011 17:34
  
  Hi,
  can you check if you phone and your computer are on the same network? I posted directions above on how to do this. Also, a simple ping test can help us diagnose network problems. Try opening a command prompt (go to the Start Menu->Run and type "cmd" then press enter.)
  
  When you have the command prompt, type "ping phone_ip" where phone_ip is the IP address of your phone (should be something like "192.168.8.100".) You should see messages about replies from your device. If you see messages about "address unreachable" or "no response" then there is probably a problem with your network (router config or firewall.)
  
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I have the new Samsung Galaxy S, it's already preinstalled with AirSync and DoubleTwist...wifi is on... I have a router at home and I'm entering the IP address found on phone and it says could not find the device...911 emergency help.

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Colin March 17, 2011 16:45

Greetings! I did this process with a Samsung Continuum from work and after much effort I got it to work. However, I was trying to walk one of my customers through this process with his device and when he went to Add Airsync device and put in his IP Address and submitted, he got the following error msg: "Object reference not set to an instance of an object" Any ideas why he would get this error message? Thanks for any input.

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- Jason March 22, 2011 17:36
  
  We are aware of this issue. See this thread for more info. We're working on a fix.
  
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Greetings! I did this process with a Samsung Continuum from work and after much effort I got it to work. However, I was trying to walk one of my customers through this process with his device and when he went to Add Airsync device and put in his IP Address and submitted, he got the following error msg: "Object reference not set to an instance of an object" Any ideas why he would get this error message? Thanks for any input.

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Scott Doranski March 18, 2011 18:45

I was having the same problem. I was able to work around this by disabling deteministic network enhancer on my network adapter. As soon as I did this my device appeared in doubletwist.

Hope this helps someone.

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- Jason March 22, 2011 17:37
  
  Interesting. Can you tell us what OS and computer you are running? This may help some of our other users.
  
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I was having the same problem. I was able to work around this by disabling deteministic network enhancer on my network adapter. As soon as I did this my device appeared in doubletwist. Hope this helps someone.

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bugjc7 March 19, 2011 19:29

Still no help from Doubletwist in getting USB sync with phone to work. Please help!!! I have an LG Ally Phone and the device does not show up in the program on my PC.

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- Jason March 22, 2011 17:43
  
  Hi,
  does the phone show up under 'My Computer'? You will need to mount the phone for it to show up in doubleTwist. You can do that by plugging your phone into USB, pulling down the status bar, and selecting "USB Connected". Let me know if you need more help.
  
  Cheers, Jason
  
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Still no help from Doubletwist in getting USB sync with phone to work. Please help!!! I have an LG Ally Phone and the device does not show up in the program on my PC.

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Lindsay March 26, 2011 01:21

I ALSO have this problem on my Droid. I have followed EVERYONE'S steps and it's not working AT ALL for me. I also have paid for this and am not happy that it isn't working. Please tell me you have resolved this issue by now!

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- Jason March 30, 2011 17:29
  
  Hi, have you verified that your phone and computer are on the same network and can communicate? If they aren't on the same network, then AirSync won't work.
  
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I ALSO have this problem on my Droid. I have followed EVERYONE'S steps and it's not working AT ALL for me. I also have paid for this and am not happy that it isn't working. Please tell me you have resolved this issue by now!

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dwils61 April 08, 2011 03:37

HOW can I tell if they are on the same network?

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- Jason April 08, 2011 03:53
  
  You can verify this with the following directions. You will need to find the IP address of both the phone and the computer.
  
  For your Android phone, go to the home screen and press menu, then Settings->Wireless&Networks->WiFi Settings and then tap on your wireless network (it should say connected.) This should pop up a dialog with your phones IP address.
  
  For windows, please follow these http://www.ehow.com/how_2068589_check... directions.
  
  Once you have both addresses, can you verify that they both begin with the same 3 numbers? For example, 192.168.8.x, where x will be different for your phone and your computer.
  
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HOW can I tell if they are on the same network?

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jagupard April 12, 2011 13:27

Just bought HTC Evo 4G, installed DoubleTwist on it and on my iMac running 10.6.7. It worked great the first time I tried to sync. It was taking a long time so I canceled the sync about half-way through, figuring I could just pick up where I left off and now I haven't been able to get the HTC to appear as a device in DoubleTwist on my mac. I have tried all the suggestion (i.e. manually entering in my phone's IP address in the DoubleTwist desktop app, force-quitting DoubleTwist and Airsync on my HTC and restarting..) nothing is working! It's a shame because we really need this to work. If DoubleTwist doesn't fix this, someone will come along soon and release a better app. I want my money back. Sorry.

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What's the status of this question?

Just bought HTC Evo 4G, installed DoubleTwist on it and on my iMac running 10.6.7. It worked great the first time I tried to sync. It was taking a long time so I canceled the sync about half-way through, figuring I could just pick up where I left off and now I haven't been able to get the HTC to appear as a device in DoubleTwist on my mac. I have tried all the suggestion (i.e. manually entering in my phone's IP address in the DoubleTwist desktop app, force-quitting DoubleTwist and Airsync on my HTC and restarting..) nothing is working! It's a shame because we really need this to work. If DoubleTwist doesn't fix this, someone will come along soon and release a better app. I want my money back. Sorry.

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